Students, faculty, and staff are automatically assigned MyWashburn accounts.  MyWashburn is a portal that gives you access to information and resources necessary to participate within the Washburn community.  Resources include:

  • Access to the learning management system
  • Course registration
  • Student account credit card payments

What you see in the portal is dependent upon your role at the University.

Accessing MyWashburn

Users are automatically assigned a MyWashburn account when they are admitted or hired by the University. MyWashburn provides secure access to self-service Banner functions, Desire2Learn, and other resources. Users will receive an email from Information Technology Services at the personal email address they provided when they were admitted or applied for employment at Washburn. This email will contain instructions about how to access IT resources at Washburn.

Changing your name?

Name changes affect everything from e-mail to online classes. If you legally change your name, you must notify Washburn University through the following procedures:

1. Requesting the Name Change - If your name has legally changed, OR you believe your name is entered incorrectly in the administrative information system, bring a social security card reflecting the name change OR legal name change documents to the appropriate office:

  • Washburn Students (includes student workers) – Student One Stop, Morgan Hall, 670-2162
  • Faculty - Academic Affairs, Bradbury Thompson Center 200, 670-1648
  • Staff - Human Resources, MO 118, 670-1538

2. Confirm the Name Change - Within 48 hours of requesting a name change, expect e-mail in your old name’s e-mail account providing your new name’s MyWashburn username and e-mail address. Please make sure this information correctly reflects your name change. If not, reply to the e-mail and return to the designated office above for assistance. Note the activation date for your new account provided in the confirmation e-mail.

3.Using Your New Account - On your new account activation date, the name on your account will be changed and you may begin to use the new account reflecting your name change. You will be able to use the same password.


Support & Troubleshooting

Forget your password?

Contact or 785.670.3000. Please provide (or prepare to provide) your WIN, phone number, and home address or date of birth.

Receiving Error Messages?

If you are unable to access areas of MyWashburn (i.e. register for courses), please clear browser cache.

Username and password will not work.

  • If you have never logged into a Washburn computer or your Washburn email, go to to set up your account before trying to log into MyWashburn
  • Make sure you entered your username correctly in the format of first name period last name
  • If you have not completed the admissions process your account may not be created yet.
  • Make sure you are using a compatible browser. Internet Explorer, Firefox, and Safari up to the latest version are known to be working browsers.
  • Some special characters in passwords will cause problems when accessing other systems via single sign on. If you experience problems accessing the external system, try changing your password.

I get a blank page / "page not found" message when I try to go into Self Service.

  • Most likely you have a firewall in place that is preventing access. Your network administrator will need to grant access to ports 8008, 8009 and 8910 for access to things like D2L and Banner Self-Service.

Please refer questions not addressed here to


Washburn University assigns MyWashburn accounts to an employee when hired by the university or to a student when admitted to the university.

  • There is one MyWashburn account per individual.
  • A MyWashburn account is for use ONLY by the individual to whom it is assigned.

Account De-activations

After multiple unsuccessful logins, an account is disabled. To reactivate the account, contact or call ext. 3000.

Washburn University de-activates a faculty/staff MyWashburn account upon termination of employment with the university.

MyWashburn accounts for students remain active for 2 years beyond graduation or separation from the university.


Security is important to protect e-mail, calendar, and university data accessed through MyWashburn.

  • Passwords must contain at least one alpha and one numeric digit.
  • The password may be from 8 - 20 characters long.

Change your password at any time with Washburn Password ManagementDo NOT share your MyWashburn password with anyone else.


Email the Technology Support Center
Email ITS Support

Call us for technical assistance

Visit the Help Desk
Located in Bennett, Room 104

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